Return and Exchange Policy
30 DAY SATISFACTION GUARANTEED! OUR RETURN & EXCHANGE POLICY
If you are not completely satisfied with your purchase, contact us filling out a form at the bottom of the Contact Us page or call us at 480- 214-3722 within thirty (30) days of receiving your order to receive authorization for a return and we will give you a refund (SEE Note below regarding refunds for certain Neon products), exchange or store credit for all unused products that were shipped to you. Your return then must be sent back to us within seven (7) days after notifying us that you are making a return in order to receive a refund, credit or exchange. If you are a gift recipient, you can either make an exchange or receive store credit only. Refunds will only be given to the purchaser. There are no refunds for shipping & handling. There are no refunds or exchanges for products that were specially ordered (eg. personalized products, products that were special ordered), products on clearance, CD's that have been opened and/or books that have been read. If you refuse a shipment from the third party shipping company (FedEX, UPS, etc… ) that we used to send your order, you are responsible for all shipping costs incurred, including shipping & reshipping charges to you and back to us. If of course, we do make a mistake with your order, we will rectify the problem at no additional charge. Follow the directions below on RETURNING MERCHANDISE.
INSRUCTIONS FOR RETURNING DAMAGED MERCHANDISE (PLEASE READ CAREFULLY):
ALL PRODUCTS IN ORDERS ARE INSURED FOR SHIPPING. DO NOT SHIP BACK ANY DAMAGED MERCHANDISE TO US. CONTACT US IMMEDIATELY at 512-244-3294 TO REPORT ALL DAMAGED MERCHANDISE. You must contact us within 3 days of receiving your damaged merchandise or we will not be able to process your claim and offer you an exchange, refund or store credit. In order for us to process your claim, you must save the damaged merchandise in its entirety and save all packing materials (bubble wrap, styrofoam peanuts, etc…) including the shipping container/box for inspection by our shipping company. If the damaged merchandise, packing material and shipping container/box are missing for the inspection by our shipping company, you will not receive an exchange, refund or store credit.
DO NOT SHIP BACK ANY DAMAGED MERCHANDISE TO US. We will arrange inspection of your claim and pick up of the damaged merchandise as soon as possible by the shipping company after you report the claim to us. Once the shipping company picks up the damaged merchandise and processes the claim, we will replace the damaged product and ship out the product you originally ordered immediately. * If you do ship back the damaged merchandise to us without contacting us first for special instructions, we will not give you a refund, exchange or store credit.
INSTRUCTIONS FOR RETURNING MERCHANDISE (Merchandise not damaged):
Before you ship back any merchandise, you must (a) call us at 512-244-3294 within thirty (30) days of receiving your order to receive an authorization number and further instructions for returning merchandise back to us, (b) send your unused return back to us within seven (7) days after notifying us that you are making a return in order to receive a refund, store credit or exchange, (c) provide a copy of your original receipt that was emailed to you with your return or exchange, (d) ship back your product(s) to us in the manner that it was originally packed and shipped to you by carefully repackaging the merchandise in the packing material (bubble wrap and styrofoam peanuts) and box originally provided to you or in similar packing material & in a similar sturdy shipping box and fully insure the unused merchandise for it’s full value, since you are responsible for all shipping expenses of your return or exchange. We are not responsible for lost, misdirected or damaged returns, so be sure to insure your return. If you do not follow the instructions outlined in this paragraph, we will not be able to give you a refund, exchange or store credit.
* CERTAIN NEON PRODUCT RETURNS - Unfortunately, due to the nature of neon products having to be shipped securely to prevent breakage, certain neon products with NN in their product code/SKU (eg. BI-NN-4BLRDS) will have a restocking fee of 23% upon return per the third party neon manufacturer. Neon products with MCG in their product code/SKU (eg. CAR-MCG-8MUSTANG) WILL NOT have a restocking fee upon return, but the customer will be responsible for shipping costs for the return back to us and original shipping costs, if original shiiping costs were FREE per one of our promotions.
REFUNDS and EXCHANGES FOR ALL PRODUCTS RECEIVING FREE SHIPPING
As with all returns, you are responsible for all shipping expenses of your return or exchange back to us, including fully insuring the unused merchandise for it’s full value. If you received Free Shipping for product(s) that you will be returning, we will deduct all original shipping costs that we incurred to get your product(s) to you (from our business to your desired destination) from the purchase price of the product(s) you are returning. See Shipping Information for shipping charges. Special order products and products on clearance that receive FREE SHIPPING are non-returnable &/or refundable. If of course, we do make a mistake with your order, we will rectify the problem at no additional charge. Exchanges: If you are making an exchange for another product that also gets FREE SHIPPING, you will receive FREE SHIPPING for the new product that will be shipped to you.
If you find that you have been charged incorrectly by us, please call us at 512-244-3294 or contact us via email as soon as possible so we can rectify the problem. If you dispute accurate charges with your credit card company that we charged to your credit card, you will be responsible for all chargeback fees that your credit card company imposes (min. charge is $20.00) along with what you monetarily owe to us for purchased merchandise. If you have any further questions, please feel free to contact us at 512-244-3294.